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Course Overview
Who should do the Conflict Management Refresher Training Course?
The goal of ELN's online Conflict Management Refresher Training course is to teach employees, management, and staff members how to avoid and cope with conflicts at work. These people can be managers, supervisors, HR teams, security personnel, and anyone who deals with people in their job roles.
Conflict Management Refresher Training Course Details
The Conflict Management CPD instructs learners about the most common reasons for conflict, how the law affects conflict management, how to do a conflict risk assessment, how to stop conflicts from happening, and how to deal with confrontations and ongoing conflicts, including different ways to solve them.
Please note this is not the Level 3 Delivery in Conflict Management course, and it is a theory only CPD course. At the end, you will get a downloadable CPD certificate from ELN.
If you are looking for the Security Industry Authority (SIA) qualification required to teach SIA courses, please click Level 3 Delivery in Conflict Management.
Key details
This course is a three-credit CPD course. There is a downloadable certificate once you complete the online test.
Course Duration: 1 month
Course Credit: 3
What you'll learn:
- Effective understanding of situation leading to conflict and solving problems.
- Learning the triggers and human responses in conflict situations.
- Understand the stages of escalation in conflict situations, assessing and reducing risks.
- Using communication to de-escalate conflict.
- Reflection and good practice
Conflict Management Refresher Training CPD Requirements
Core skills: There are no formal entry requirements for this training course however candidate must have reading and writing skills in order to complete the course.
Access to Internet using a laptop / pc / tablet using up to date Windows, Android or Apple operating systems.
Conflict Management Refresher Training CPD
- Solving problems and reducing conflict.
- Human responses in conflict situations.
- Assessing and reducing risks in conflict.
- Using communication to de-escalate conflict.
- Reflection and good practice
Conflict Management Refresher Training CPD Assessment
Participants are required to complete an online quiz at the end of the course
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