APPEALS PROCEDURE

An Appeal is a procedure that allows a candidate to formally challenge the decision of the Examiners on specified grounds for Internally Marked Assessments (see grounds for an appeal below). For Externally Marked Assessments, the learner may appeal to The e-Learning Network (ELN) regarding their result and we will do our best to facilitate the appeals procedure for the relevant awarding body (see section 1.4). The procedure for making an appeal is summarized below: - Please note all Appeals must be made in writing by email or post.

1.1 Grounds for an appeal

The decisions of an Examiner/Assessor may be challenged on the three following grounds:

• That there exist circumstances materially affecting the candidate's performance which were not known to the Examiners when its decision was taken and which it was not reasonably practicable for the candidate to make known to the Examiner beforehand;
• That there were procedural irregularities in the conduct of the examinations and/or assessment procedures, including assessment of coursework, of such a nature as to create a reasonable possibility that the result might have been different had they not occurred;
• That there is evidence of prejudice, bias, or inadequate assessment on the part of one or more examiners.

It is important to note that a candidate cannot appeal simply because he/she feels that they deserve a better result.

1.2 Challenges to Appeals concerning Internal Assessment

Candidates cannot appeal solely because the result is worse than they would have wished or worse than they feel they deserve. No appeal will be allowed on the grounds that, although the decision of the examiners was properly made, candidates believe that the Examiner may have erred in his/her judgment of the results achieved.

1.3 Making an Appeal Concerning Internal Assessment

The procedures for appeals for internal assessment have two phases.

Stage One

The candidate must submit a case for internal resolution to the Centre via email on info@eln.co.uk within 7 days of notification of the results. When submitting an appeal the candidate must include: -

• Full name, date and location of course and examination.
• Reasons / grounds for appeal.
• Evidence for the appeal in the form of documents (copies of learning logs, test papers etc) along with date(s) and time(s) of occurrences relevant.

The ELN Assessor will normally aim to respond to a student’s request for internal resolution within a maximum period of 10 days.

Stage Two If the candidate is unable to come to an agreement with his/her Assessor then they can escalate the appeal to the IQA/Quality Nominee for consideration. The escalated appeal must be submitted within 14 days of notification of a failure to resolve the dispute with the Assessor. Only once the above internal process has been exhausted can the Appeal be escalated to the Managing Director. Where the MD has already been involved in the assessment/appeals process, ELN will arrange an independent qualified and competent person or company to mediate. Failure to resolve the dispute internally may ultimately result in the dispute being escalated to the Awarding Body, whose decision will be deemed final. All evidence of appeal, decisions and disputes will be provided to the Awarding Body at this stage.

1.4 Making an Appeal Concerning External Assessment

The Awarding Body will deal with all appeals relating to an external assessment. Most importantly, this Appeal will only be made by the Centre on behalf of individual candidates and not by the candidates themselves. The Centre will send any evidence and the candidate’s appeal to the Awarding Body. Evidence sent will usually be the candidate’s actual exam paper (if this has not already been sent to the Awarding Body) and an application stating the basis of the appeal. It is outside the remit of ELN to control the outcomes or time taken for resolving Appeals by any Awarding Bodies, however, we will do our best to facilitate the process for both candidate and Awarding Body. The candidate must never contact the Awarding Body directly unless expressly requested by the Awarding Body to do so.

REFUND POLICY

The consumer has from the day of their purchase 14 days to cancel their course and be eligible for a full refund of 100% of the purchase order providing they have not accessed / logged into their course(s).

COMPLAINTS PROCEDURE

The e-Learning Network (ELN) takes all complaints extremely seriously. Should you wish to express your dissatisfaction concerning our company’s products, services or employees, the following actions should be taken: -

Complaint process

• The trainer/tutor/assessor of the course should be alerted at the earliest opportunity.
• Our employees are trained to deal with certain problems and will rectify any problems or seek further guidance as soon as it is drawn to their attention.
• Should you be dissatisfied with the outcome at this stage OR if the complaint is about that particular member of staff you should follow proceed with the following steps.
• ELN contact details are found on all course materials, website, stationery, banners and the introduction at the beginning of each course. You have the right to contact the company and speak to Customer Services (02033717309) if you feel dissatisfied.
• In all cases as much information should be given about the complaint as possible: -
  
  
  1. Full name, date and location of course attended.
  2. Any supporting evidence in the form of documents or date(s) and time(s) of occurrences.
  3. Your desired outcome or resolution of the complaint.
  4. Full details of where the reply should be sent too.

Resolution process

• All complaints will be acknowledged by the relevant means as soon as they have been received.
• ELN shall then conduct a full internal investigation impartially and thoroughly.
• A written report will be made after the investigation on its findings and any remedial action. This shall be sent to you within 10 days of your complaint being received.
• Escalation of the complaint will follow the route outlined as: Trainer/Assessor –> Customer Services/ Admin –> IQA / Quality Nominee –> Independent third party (hired by ELN) –> Awarding Body.

Should you still feel dissatisfied with the outcome you have the right to contact the awarding body to make a more formal complaint against the Training Provider. Please note that any awarding body will not deal with complaints if:

a. The above internal process has not been satisfied

b. The complaint is regarding something that is not relevant to the awarding body (e.g. no refreshments provided during the course).

These details are made available from our office staff and course trainer. All complaints are held on file to assist staff training and future appraisals.

DISABILITY POLICY

1.1 POLICY STATEMENT

The e-Learning Network will treat all employees with dignity and respect and will provide an environment for learning and working that is free from unlawful discrimination, harassment, bullying and victimisation. ELN is committed to an Equal Opportunities Policy and recognises the importance and value of Diversity. We recognise our social, moral and statutory duty to admit and employ people with disabilities, and will do all that is practicable to meet this requirement responsibility. ELN wishes to be an organisation that is recognised by the community for good employment and learner opportunities. We want individuals who apply to ELN to be confident that they will receive fair treatment and be considered on their ability to do the job. ELN's employment policies aim to ensure that people with disabilities receive treatment that is fair, equitable and consistent with their skills and abilities. Similarly, we admit students to the available places on its courses based on their academic ability and motivation, whilst recognising the particular achievements of disabled students who have reached this stage. ELN will make every effort, if an existing employee becomes disabled, to re-train and retain them wherever practicable. ELN is committed to providing relevant training on disability and involves disabled people and interested parties via the Disability Action Committee, in policy implementation and evaluation.

1.2 LEGISLATION

Disability is one of the protected characteristics under the Equality Act 2010.

From 1 October 2010, the Equality Act replaced most of the Disability Discrimination Act (DDA). However, the Disability Equality Duty in the DDA continues to apply. The Disability Equality Duty marks a commitment towards actively promoting equality of opportunity for disabled people.

Disability equality schemes require organisations to consider and include the following:

• Eliminate unlawful discrimination
• Promote equal opportunities
• Eliminate disability related harassment
• Promote a positive attitude on disability
• Encourage participation by disabled people in public life
• Active involvement of disabled people in the ongoing development of the scheme
• Assess policies for their impact on people with a disability
• Development of an action plan
• Gather and publish information

Definition of 'disability'

• In the Equality Act 2010, a person has a disability if:
• They have a physical or mental impairment
• The impairment has a substantial and long-term adverse effect on their ability to perform normal day-to-day activities
• For the purposes of the Act, these words have the following meanings:
• 'Substantial’ means more than minor or trivial
• ‘Long-term’ means for a period of more than a year (12 months)

1.3 PRINCIPLES

• The Equality Act 2010 was introduced to harmonise and replace previous legislation, such as the Disability Discrimination Act 2005. The Equality Act has strengthened particular aspects of equality law, and in particular, disabilities. For instance, new categories of discrimination have been introduced, see section 1.4 below.
• The Equality Act has made it easier for a person to show that they are disabled and be protected from discrimination. The Act puts a duty on ELN to make reasonable adjustments for staff to help them overcome disadvantage resulting from an impairment, e.g. by providing assistive technologies to help visually impaired staff use computers effectively.
• The Equality Act takes the approach that employers and service providers must look specifically at the particular person's disability and indentify how, if practicable, they can ensure that the disabled person is treated as favourably as everybody else. The law is in place to promote equal rights and fair treatment for all. UK Training Hub Ltd complies with this legislative definition.
• The following are covered under this definition:
• Physical and sensory impairments
• Specific learning difficulties
• Autistic spectrum disorders
• Mental health issues
• Severe disfigurements
• Anyone with an HIV infection, cancer or multiple sclerosis
• Progressive conditions that affect normal day-to-day activities, including long term physical health issues

1.4 Types of Discrimination

Discrimination against disabled applicants or staff can take place in the following ways:

• Direct Discrimination: An individual is treated less favourably than another because of a disability.
• Indirect Discrimination: When a rule or policy applies to the majority but disadvantages someone with a protected characteristic (disability).
• Discrimination by Association: Direct discrimination against someone because they associate with another person who has a disability.
• Discrimination by Perception: Direct discrimination against an individual because the others think they possess a particular protected characteristic, e.g. disability.
• Harassment: Many people with disabilities experience harassment at work. At ELN harassment will not be tolerated and every reasonable step will be taken to deal with it. Any refusal to work with people because of their disability is unacceptable and will not be tolerated. Staff can complain of behaviour they find offensive even if it is not directed at them, for example, if they believe the harassment or treatment of another has created a hostile environment.
• Harassment by a Third Party: ELN is potentially liable for harassment of our staff by people we don't employ, e.g. out-sourced contractors.
• Victimisation: When a staff member is treated badly because they have made, or supported a complaint or grievance, under the Equality Act:
• o by treating them ‘less favourably' than other people, or
• o by failing to make a ‘reasonable adjustment' compared with other people for a reason relating to their disability.
• Discrimination is often unintentional and can arise from:

• assumptions and stereotypes
• prejudice or fear
• lack of understanding and information
• low expectations
• lack of direct contact with disabled people
• inaccessible environments
• lack of appropriate aids, services and adjustments which make something accessible
• inflexible practices and procedures

1.5 DISCLOSURE

Since many disabilities/special requirements are not obvious, ELN has to rely on the staff member or applicant making a disclosure about their disability. It is understood individuals are often reluctant to do this because they fear discrimination, and feel it is not relevant in respect of being able to do the job. However, if staff or applicants know about ELN's disability policy and in particular our willingness to make reasonable adjustments, they will be much more inclined to disclose any disabilities, including invisible disabilities. Disclosure can be beneficial for the following reasons:

• the stress of not divulging a disability can exacerbate the person's difficulties at work or study;
• the employee and manager, or tutor and student, can together determine what adjustments, if any, would maintain or improve working conditions;
• the support of fellow workers / students can be enlisted.

1.6 CONFIDENTIALITY

Under legislation it is imperative that we safeguard the confidentiality of personal and medical information. When a person's disability status is known, all unnecessary and potentially damaging disclosures will be avoided. Disclosure will only occur:

• with the explicit consent of the individual
• when it helps to facilitate the person's ability to do the job

• if it is absolutely necessary within the law

The applicant or employee will always be informed about the purposes for which the personal information will be used. The Equality Act makes it unlawful, except in certain circumstances, for employers to ask about a candidate's health before offering them work. Health questionnaires filled out by job applicants are sent to Occupational Health in confidence and are not used to screen prospective employees.

1.7 ROLES AND RESPONSIBILITIES

Every individual working within ELN has responsibilities under the Equality Act 2010, although all those in executive and / or managerial positions have a particular responsibility to ensure implementation of the College's Equal Opportunity policies and procedures. The College has a responsibility to avoid discrimination in the areas of recruitment, training and development, career development, redundancy and dismissal, day to day working life Everyone working for ELN, and those responsible for procuring services for ELN, are responsible for ensuring that non-discriminatory policies and procedures are in place in order to avoid discrimination against disabled staff, students, clients and visitors. In addition, all staff have a responsibility to avoid, and to challenge the victimisation or harassment of disabled people. If any member of staff believes they have been treated in a way that is contrary to this policy, concerns should be raised with someone in authority who is in a position to take appropriate action, e.g. a senior manager in the department, the Principal, the academic Registrar, the HR Manager or Director.

1.8 MONITORING AND EVALUATION

ELN is committed to conducting transparent monitoring to make ELN fully accessible for all. The Disability and Equal Opportunities Policies are published on the website, student and staff handbooks. These are reviewed regularly to ensure they are kept up to date and in line with current legislation.

PRIVACY POLICY

This privacy policy applies between you, the User of this Website and ELN The e-Learning Network, the owner and provider of this Website. ELN The e-Learning Network takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. Please read this privacy policy carefully.

Definitions and interpretation

1. In this privacy policy, the following definitions are used:

Data	collectively all information that you submit to ELN The e-Learning Network via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 1998;
Cookies	a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
ELN The e-Learning Network, or us	ELN The e-Learning Network of 3 Copper Ridge, Gerrards Cross, Buckinghamshire, SL9 0NF;
UK and EU Cookie Law	the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
User or you	any third party that accesses the Website and is not either (i) employed by ELN The e-Learning Network and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to ELN The e-Learning Network and accessing the Website in connection with the provision of such services; and
Website	the website that you are currently using, www.eln.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. In this privacy policy, unless the context requires a different interpretation:
1. the singular includes the plural and vice versa;
2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
3. a reference to a person includes firms, companies, government entities, trusts and partnerships;
4. "including" is understood to mean "including without limitation";
5. reference to any statutory provision includes any modification or amendment of it;
6. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

3. This privacy policy applies only to the actions of ELN The e-Learning Network and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

Data collected

4. We may collect the following Data, which includes personal Data, from you:
1. Name
2. Date of Birth;
3. Gender;
4. Gender;
5. in each case, in accordance with this privacy policy.

Our use of Data

5. For purposes of the Data Protection Act 1998, ELN The e-Learning Network is the "data controller".
6. We will retain any Data you submit for 12 months.
7. Unless we are obliged or permitted by law to do so, and subject to any third party disclosures specifically set out in this policy, your Data will not be disclosed to third parties. This includes our affiliates and / or other companies within our group.
8. All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see the clause below (Security).
9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
1. internal record keeping;
2. Your data will be shared with the Awarding Organisations, working with ELN, in order to process your registration and certification. They require us to keep your contact details, personal information and learning portfolio for a period of three years. After this period your information will be securely destroyed/deleted.; in each case, in accordance with this privacy policy.

Third party websites and services

10. ELN The e-Learning Network may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services have access to certain personal Data provided by Users of this Website.
11. Any Data used by such parties is used only to the extent required by them to perform the services that we request. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties will be processed within the terms of this privacy policy and in accordance with the Data Protection Act 1998

Links to other websites

12. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

13. ELN The e-Learning Network may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of ELN The e-Learning Network. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
14. We may also disclose Data to a prospective purchaser of our business or any part of it.
15. We may also disclose Data to a prospective purchaser of our business or any part of it.

Controlling use of your Data

16. Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
17. use of Data for direct marketing purposes; and
18. sharing Data with third parties.

Functionality of the Website

19. To use all features and functions available on the Website, you may be required to submit certain Data.
20. You may restrict your internet browser's use of Cookies. For more information see the clause below (Cookies).

Accessing your own Data

21. You have the right to ask for a copy of any of your personal Data held by ELN The e-Learning Network (where such Data is held) on payment of a small fee, which will not exceed £25.

Security

22. Data security is of great importance to ELN The e-Learning Network and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.
23. If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.
24. We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.

Cookies

25. This Website may place and access certain Cookies on your computer. ELN The e-Learning Network uses Cookies to improve your experience of using the Website and to improve our range of services. ELN The e-Learning Network has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
26. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
27. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling ELN The e-Learning Network to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
28. This Website may place the following Cookies:
29. Type of CookiePurposeStrictly necessary cookiesThese are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.Analytical/performance cookiesThey allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.Functionality cookiesThese are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
30. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
31. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
32. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

General

33. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
34. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
35. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
36. This privacy policy is governed by and interpreted according to English law. All disputes arising under this privacy policy are subject to the exclusive jurisdiction of the English courts.

Changes to this privacy policy

37. ELN The e-Learning Network reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact ELN The e-Learning Network by email at info@eln.co.uk.

ENVIRONMENTAL POLICY

The e-Learning Network (ELN) is committed to leading the industry in minimising the impact of its activities on the environment. Our aim is to be carbon neutral in all our operations.

The key points of the strategy to achieve this are:

• Minimise waste by evaluating operations and ensuring they are as efficient as possible.
• Minimise toxic emissions through the selection and use of its fleet and the source of its power requirement. This includes hiring local invigilators and trainers across the UK, minimising the amount of travel required and encouraging use of public transport by staff and candidates.
• Incorporate and encourage use of technological advancements wherever practicable to reduce paper and other wastage.
• Actively promote recycling both internally and amongst its customers and suppliers.
• Source and promote a product range to minimise the environmental impact of both production and distribution.
• Meet or exceed all the environmental legislation that relates to the Company.
• Use an accredited program to offset the greenhouse gas emissions generated by our activities.
• Wherever practically possible, we implement eco-friendly practice. This includes recycling our waste and use of materials that are from renewable or sustainable resources.

EQUAL OPPORTUNITIES POLICY & PROCEDURE

The e-Learning Network (ELN) is committed to providing equal opportunities for candidates, applicants for employment and employees. We are committed to creating an inclusive environment which values diversity and is free from harassment, victimisation, discrimination and bullying. We aim to provide an inclusive environment which values diversity and maintain a working, learning and social environment in which the rights and dignity of all its staff and candidates are respected to assist them in reaching their full potential.

We assess each individual on their ability and do not make judgments based on age, gender, marital status, colour, disability, ethnic or national origin, religious or sexual orientation.

What we ask of you

• To understand and comply with the policy.
• To make sure that the employees or candidates’ own behaviour and language do not cause misunderstanding or offence.
• To inform Head Office immediately if any employee or candidate experiences any form of discrimination, bullying or harassment, so that they can provide impartial and confidential advice and support.
• To be willing to stand up against harassment

We promise to:

• Base our decisions on merit and ability in all aspects of study, employment, recruitment, promotion, training etc.
• Vary our marketing strategies and outreach media in order to attract applications from all genders, races, areas, abilities and backgrounds.
• Regard all staff as potentially suitable for all vacancies, including management positions, regardless of background.
• Not discriminate when we carry out performance reviews.
• Give all staff the same training opportunities.
• Ensure all training materials are unbiased and the Training Department will do all they can to accommodate special needs.
• Ensure all marketing materials are unbiased and are distributed in as diverse ways as possible.
• Provide innovative and flexible working arrangements to meet the needs of our employees, trainees and corporate clients.
• View harassment as unacceptable and will investigate incidents fully.
• Make this policy available to all staff and candidates for training.
• Regularly review the terms of this policygainst harassment

Reasonable Adjustments

Wherever possible, we will strive to provide reasonable adjustments to allow equal access to assessment and training for all candidates. These will be dealt with on a case-by-case basis as each individual is different.

Any reasonable adjustments provided or agreed will be dependent on:

• The Special Considerations / Reasonable Adjustments / equivalent policy of the relevant Awarding Organisation.
• Evidence provided by the candidate
• When the evidence is provided i.e. before, during or after the course or exam
• Degree of assistance / adjustments required e.g. if the special considerations can be fulfilled internally or we may be required to hire a specialist which may take more time.
• Permission(s) granted by the Awarding Organisation or any other regulatory authority in general or in particular to the case at hand.
• Other time/resource restrictions, which may cause delays in provision outside of our control.

As a general rule, special considerations which do not affect exam/assessment regulations will be provided by ELN once the need has been established. Wherever possible we will strive to have a range of resources and facilities as well as trained staff available to deal with reasonable adjustment requests in the classroom. Examples include:

• Large font / high contrast materials
• Course materials will be available in both visual and audio formats

HEALTH AND SAFETY POLICY STATEMENT

It is our policy to ensure, so far as is reasonably practicable, the safety of all employees and any other persons who may be directly affected by the activities of the company. The e-Learning Network (ELN) will, so far as is reasonably practicable:

• Aim to achieve compliance with legal requirement through good occupational health and safety performance
• Provide suitable and sufficient resources to implement this policy
• Establish and maintain a safe and healthy working environment
• Ensure that significant risks arising from work activities under our control are eliminated or adequately controlled
• Develop and implement appropriate occupational health and safety procedures and safe working practices
• Include the management of health and safety as a specific responsibility of managers / trainers at all levels
• Ensure this policy is understood and implemented throughout the organisation
• Involve employees in health and safety decisions through consultation and co-operation
• Involve employees in health and safety decisions through consultation and co-operation
• Regularly review compliance with the policy and the management system that support it
• Provide suitable and sufficient information, instructions and supervision to enable all employees to avoid hazards and contribute to their own health and safety at work
• Ensure that employees receive appropriate training, and are competent to carry out their designated responsibilities

Ensure that employees receive appropriate training, and are competent to carry out their designated responsibilities

QUALITY ASSURANCE SYSTEM

Introduction to Quality Management

In order to establish all The e-Learning Network (ELN) policies and to monitor the standards that the Company has set as part of the provision of its services, it has been necessary to develop a systematic approach to Quality Management, aiming at providing the best service that our customers require. Training provision of all our employees is the key to fulfilling our objectives as we can target the achievement of dual goals, in the form of quality service for our candidates via highly skilled and knowledgeable employees. We commit ourselves to reviewing these arrangements and systems on a regular basis as part of the Quality Assurance System that we have put in place.

1.1 Quality Assurance Policy

It is the policy of ELN to ensure that all of its employees are fully aware of the contents of this document and that they demonstrate at all times their ability and willingness to carry out its instructions so as to provide all customers of ELN with a quality service that ELN provides as part of this policy.

ELN will do this by the following methods:

• We will continuously strive to provide quality service to all our customers by implementing all parts of the Quality Assurance System.
• We will work proactively to continuously improve the quality of our services (Training, Customer Services, Post-course Services) in order to ensure that we continue to provide our customers with up-to-date and relevant information as part of our commitment to quality.
• We will stringently review and improve our internal policies and processes on an ongoing basis as part of our commitment to ensure and maintain the best level of services and IAG (Information, Advice and Guidance) to our customers and staff.
• We understand that our services have value only if they contribute and are relevant to the on-going development of our candidates’ learning.
• We aim to monitor our customers’ ever changing needs as the industry evolves and new trends, standards and markets may require them to have access to new learning and development.
• We are registered with the ICO and will always abide by the regulatory requirements of the Data Protection Act in the creation, maintenance, storage, access and deletion or disposal of any sensitive information held by us.

1.2 Management of Quality

The Quality Verifier is responsible for reviewing the quality of Training, Assessment and Internal Verification decisions during and at the end of the Training process. Quality verification will take place by an appointed person, usually the Quality Verifier, however, other people may be involved in this process from time to time. This may include the Training Manager, an IV, or an impartial, External Quality Verifier, hired by ELN or AO. Internal verification is at the centre of Quality Assurance of all Training programs. The role of Quality Verification in managing training assessment and internal verification is that it consistently meets the criteria of the National Occupational Standards. The Quality Verifier is therefore the key factor in managing risk – ensuring that when a certificate is claimed for a candidate, it marks the achievement of the standards.

1.3 The Purpose of sampling

To review the quality of the Training Assessment and Internal Verification decisions during and at the end of the verification process.

Periodic sampling

Periodic Sampling enables the Quality Verifier to be involved with the training, assessment and verification process at different stages including registration and post-course service and advice. This involves reviewing the work undertaken by the sales staff, trainer, trainee and admin staff prior to decisions being made on certification i.e. during the course. It will involve the reviews given by Trainers to trainees and those given by the Internal Verifier to Trainers. This will enable the Quality Verifier to evaluate the quality of guidance on training, assessment and internal verifications and the effectiveness of planning assessments. By performing periodic sampling this will allow the Quality Verifier in identifying problems at an early stage so avoiding the need to turn down assessment and verification decisions, identify good practice and training, and maintain standardisation with all members of the Training team.

Final sampling

Sampling at the end of the training, assessment and verification process involves reviewing the quality of the assessment decisions by evaluating how they have been reached. The Quality Verifier has to be able to follow an audit trail that is clear and can demonstrate how the Training Team has checked that the evidence presented meets the “rule of evidence”. This includes evidence presented as a portfolio, computer aided compilation, video or evidence identified via alternative assessment. The Trainer, Assessor and Internal Verifier must have confirmed the evidence as:

• Valid – relevant to the standards for which competence is claimed.
• Authentic – the trainee’s own work / been produced by the trainee.
• Current – sufficiently recent to be confident that the same level of skill, understanding and knowledge exist at the time of claim.
• Timely – the work has been completed and submitted within the specified timeframes allowed by the Awarding Body.
• Sufficient – meets ALL the requirements of the standards in full.

Factors to be taken into account when sampling

• Role of sales and admin staff in storage, processing and shipping of important paperwork and documents.
• Size of sample
• Training/Assessment methods
• Trainer/Assessor (how many, their experience, workload and location)
• Internal Verifier (how many, their experience, workload and location)
• Different candidates
• All units

1.4 Tasks of Admin Staff, Sales Staff, Trainer/Assessor, Internal Verifier and Quality Verifier

From candidate enrolment through to claiming certificates:

Sales Staff

• Must have experience and will be trained in house regarding ethical sales, customer services and any other relevant training as required as per their PDP or TNA.
• Register candidates for the program.
• Give accurate, informed and reliable Information, Advice and Guidance (IAG) at the time of booking.
• Turn away candidates not suitable for the qualifications in line with Awarding Body regulations.
• Send accurate and correct email booking confirmations and details for the course, timings, venue etc
• Ensure all sensitive personal data is kept confidential and stored according to Data Protection legislation.
• Identify and inform the relevant Trainer, the Training Manager and Office Manager of any candidates requiring additional help for the course and / or exam, where allowed by the Awarding Body.

Admin Staff

• Must have experience and will be trained in house regarding effective time management and project management, customer services and any other relevant training as required as per their PDP or TNA.
• Mail candidates the information pack upon registration where email confirmation does not suffice or where details are requested by post specifically, by the candidate.
• Ensure all sensitive personal documents and details are held according to Data Protection legislation.
• Ensure all ELN and Awarding Body documentation, especially Exam Papers, are held securely in the premises, during shipment and processing.
• Accurate counts must be kept of all Assessment Papers received from Awarding Body, stored, shipped to Training, received back for processing, forwarded to Awarding Body for checking (where applicable). Assessment Papers can include exam papers or portfolio assessments.
• Ensure the correct arrangements have been made for any additional help or special needs of candidates identified by the Sales Staff.
• Ensure all audio / video /electronic assessments are stored and organised securely and backups made.
• Update candidate results and post certificates in a regular, timely manner while maintaining clear records.
• Ensure any malpractice concerns or accidents are reported to the line manager, QV or MD immediately.

Trainer/Assessor

• Must hold the minimum required Teaching Qualification (PTLLS / CTLLS / DTLLS / AET / CET / DET / CertED / PGCE etc)
• If required, assessor must hold the Level 3 Assessor qualification or acceptable equivalent.
• At registration, verify and re-check info provided by Sales staff including, ID documents, candidate name spellings, date of birth, contact details, payment details, special needs and suitability for completing the course.
• Report correct numbers of students, resits, payments to the Training Manager and Accountant where relevant.
• Carry out assessments and provide verbal / written feedback (depending on the program being delivered).
• Ensure the correct arrangements have been made for any additional help or special needs of candidates identified by the Sales Staff.
• Ensure the correct number of Contact Hours have been met in line with ELN and Awarding Body policy on Guided Learning Hours (GLH) for that course.
• Deliver the training according to the Lesson Plans provided / approved by ELN and the Awarding Body with the best knowledge, integrity and respect for all.
• Complete all documents and paperwork in line with ELN and Awarding Body’s policies and procedures.
• Ensure any malpractice concerns or accidents are reported to the Training Manager, QV or MD immediately.

Internal Verifier

• Must sample across all trainers/assessors and all training programs..
• Be involved in the recruitment and training of Trainers and Assessors..
• Must be V1 / D34 / Level 4 IQA qualified with occupational competence and experience of teaching in the relevant subject..
• Provide induction to all new trainers and assessors to ensure that they have a full understanding of process and have all the correct documentation to carry out training and assessment.
• Prepare a sampling plan..
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• Monitor development of Trainers and Assessors..
• Ensure that Trainers and Assessors are using and have access to all the tools necessary to carry out their role..
• Make checks on the registration and enrolment of trainees with awarding body (where necessary).
• Hold team meetings and standardisation meetings, carry out observations of trainers and assessors, sample portfolios of evidence (where applicable), interview candidates from the courses..
• Create action plans for improved performance activities..
• Complete and maintain all relevant records..
• Provide feedback to the Quality Verifier and Management..
• Attend meetings with Awarding Bodies and provide feedback to the Training and Assessment team..
• Make claim for Trainees’ certificates once all requirements have been satisfied.
• Ensure any malpractice concerns or accidents are reported to the line manager, QV or MD immediately.

Internal Verifier

• Must be V1 / D34 / Lead IQA qualified with occupational competence and experience of managing, assessing and teaching in the relevant subject(s).
• Provide training and support to the Internal Verifier.
• Assist in the appointment of Trainers, Assessors and Internal Verifiers.
• Sample the practices of the Admin and Sales staff, the Internal Verifier and Trainer/Assessors.
• Train admin and sales staff to ensure Awarding Body requirements are being met at all stages of registration, training and certification.
• Hold and attend the Standardisation and team meetings.
• Provide feedback to the Assessment team and Top Management on updates received from all levels of staff and candidates.
• Attend meetings with Awarding Body personnel during approval and sampling visits.
• Attend relevant Awarding Body trainings and workshops and ensure that up-to-date and accurate information and documents are forwarded and explained to relevant departments and Management.
• Deal with any potential or reported cases of malpractice or accidents with view to maintaining integrity and security of data and documents at all times. This may include liaising with internal Management and Awarding Body members.

1.5 Evaluation Strategy

The Quality Verifier has the authority to monitor the performance of internal verifiers, trainers/assessors and admin/sales staff as well as sampling candidates’ portfolios (where applicable), observing candidates whilst undergoing training and interviewing them. Methods used by the internal verifier for sampling portfolios and monitoring the performance of assessors must be clearly auditable.

1.6 Periodic verification

The evidence sampled must contain the internal verifier’s initials/signature and the date the evidence was sampled. If the evidence sampled is satisfactory then the evidence can be signed and dated. If the evidence is not satisfactory then the IV must put a date beside the evidence. Depending on the severity of the case, certification must be blocked until the situation has been resolved. A sampling report with suggestions for future improvements must to be completed with a note of the evidence sampled. Sampling report must be sent to the relevant trainer, Training Manager and MD.

1.7 End of Process Verification

When the internal verifier is satisfied that the Trainee is competent and certificate can be claimed, an IV report should be completed and sent to the Quality Verifier. Declarations of authenticity from candidate, trainer, IV and / or QV must be signed and maintained as well as a clear audit trail of records from each stage.

2.0 Continuous Professional Development

The Quality Verifier is responsible for ensuring that all internal verifiers, trainers and assessors maintain their occupational and professional competence.

3.0 Design and Development

All significant changes/amendments to pre-approved courses (by external Awarding Bodies) will be notified to those Awarding Bodies and where applicable approval will be sought before changes take place.

4.0 Conflict of Interest

As part of our stringent IQA measures ELN forbids any trainer / assessor / invigilator to train/assess/invigilate any person(s) who are related to them, or any person(s) in whose results the employee may have a vested interest. It is the responsibility of the Lead IV to ensure that allocations are made in a way to ensure this does not happen. In instances where such activities may have happened, this will be deemed as failure to inform ELN of the conflict of interest and the Training Director will internally investigate the incident in question. The investigation should be conducted within 5 days of the reported incident so that appropriate measures can be taken on time. The ELN employee involved will have to supply written information on why this potential conflict of interest was not disclosed previously. All results from the investigation will be shared with the relevant Awarding Body and the mutually agreed decision (between the Awarding Body and ELN) for resolution will be final. The final decision will be given to the relevant employee in writing no later than 5 working days from date of agreement of the resolution. All ELN employees are made aware of this policy within their employment contracts.

RECOGNITION OF PRIOR LEARNING (RPL)

At The e-Learning Network (ELN), we seek to provide learners with guidance and support to help them achieve their learning and development goals while meeting all regulatory requirements. This policy applies to all qualifications offered by ELN, including those on the Qualifications and Credit Framework (QCF).

1.1 What is ‘Recognition of Prior Learning’ (RPL)?

‘Recognition of Prior Learning’ (RPL) is defined by Ofqual as “a method of assessment [leading to the award of credit] that considers whether learners can demonstrate that they can meet the assessment requirements for a unit through knowledge, understanding or skills they already possess and so not need to develop through a course of learning.” Regulatory arrangements for the Qualifications and Credit Framework (Ofqual/08/3726) RPL can be used where a learner has not had their prior learning formally recognised. If a learner has certificated learning, then they should apply for exemption, not RPL. In the QCF, RPL refers particularly to previously uncertificated learning, and achievements through RPL always lead to the award of credit. ELN acknowledge that one of the principles key to ‘claiming credit’ in the QCF is that individuals should not be required to repeat things that they have already learnt. This principle not only relates to RPL but also to two related but different processes: exemption and credit transfer.

1.2 What do ‘Exemption’ and ‘Credit Transfer’ mean?

Exemption is the facility for a learner to claim exemption from some of the achievement requirements of a qualification, using evidence of certificated achievement deemed to be of equivalent value. Within the Regulatory arrangements for the Qualifications and Credit Framework, ‘exemption’ is defined as “the facility for a learner to claim exemption from some of the achievement requirements of a QCF qualification, using evidence of certificated, non-QCF achievement deemed to be of equivalent value.” (page 40) This definition of ‘exemption’ makes clear that the process relates exclusively to certificated learning outside the QCF. Within the QCF the principle of not repeating things already learnt involves the process of ‘credit transfer’. To summarise, in the QCF, RPL relates to the recognition and qualification process for unqualified skills, knowledge and/or experience. Exemption refers to the process of gaining exemption from certain credit(s) due to previously gained qualifications outside the QCF. Finally, Credit Transfer refers to the process of gaining credit(s) through qualifications already achieved within the QCF. All three, are processes which help the learner utilise their previous qualifications, skills and experiential learning to work towards a new qualification they are hoping to achieve, thus avoiding the need to repeat things already learnt.

1.3 RPL – ELN’s role

• At ELN we wish to offer all students the opportunity to achieve RPL whenever the qualification and awarding body regulations allow.
• In order to facilitate the process we promise to ensure that:
• Learners are registered as soon as they formally start to gather evidence.
• Records of assessment are maintained, as for any other unit/qualification.
• Certification and claims are made according to normal procedures.
• All relevant evidence is assessed before assessment decisions are confirmed.
• There are designated personnel with the appropriate expertise to support and assure the RPL process.
• Advise candidates of the possibility and advantages of RPL from the outset of each course through information, advice and guidance (IAG) provided, for example;
• At the time of booking over the phone or website
• In course materials or student handbook or the website
• At the pre-course interview or Professional Discussion stage
• At the time of course induction
• Liaise with the candidate to devise assessment plan(s) to help them work towards gathering the necessary evidence and documentation to achieve the learning outcomes and assessment criteria for the unit(s) to be claimed via RPL.
• While ELN are dedicated to making the RPL process as widely accessible and practicable as possible there may be circumstances where it may not be possible for us to offer RPL as a method of achieving credit(s) for a qualification.
• Such exceptions may include:
• Explicit requirements for a licence to practise
• Health and safety requirements.
• A condition of admission to a regulated profession.
• Where a unit requires that assessment take place in a given setting and/or at a given time.
• Any instance where a regulatory authority or relevant awarding body does not allow and/or facilitate the RPL process.

1.4 RPL – The candidate’s role

The individual is central to the RPL process; it will ultimately be their choice and responsibility to decide whether to claim credit in the QCF through an RPL route.

All qualifications in the QCF are achieved through a process of credit accumulation. Individuals who wish to achieve a qualification must accumulate these credits according to designated rules of combination.

In order to achieve RPL for any unit(s) of a qualification within the QCF, the candidate must be able to:

• Advise their tutor or ELN staff at the earliest possible opportunity that they wish to achieve RPL for any credit(s) of a qualification.
• Demonstrate that they are able to meet the standard of the unit, defined by the learning outcomes and assessment criteria.
• Understand that ALL the learning outcomes of a unit must be achieved for credit(s) to be awarded, and the number of credits will always be defined by the credit value of the unit.
• Accept that there is no facility to claim or to be awarded some of the credits in a unit.
• Carry out the process of collecting evidence against the requirements of the unit(s) through which credit is claimed. In some cases this may involve working out an assessment plan with the tutor.

1.5 RPL – The assessment of achievement

Once the candidate has gathered the relevant evidence to achieve any credit(s) via RPL, their assessor will give feedback to the candidate, discuss the results and give support and guidance on the options available to the candidate, which may include, further learning and development. At this stage, the assessor will also confirm to the individual whether or not a recommendation for the award of credits will be made. If the RPL evidence and assessment has been sufficient, the tutor/assessor will ensure that the relevant unit(s) are claimed as usual. If the RPL evidence and assessment has been insufficient, the tutor/assessor will advice and guide the candidate to the best possible solution i.e. further evidence required, formal learning process, further learning and development etc. If the candidate is not happy with the assessor / tutor’s final decision, they have a right to appeal the decision informally and then formally, according to ELN’s usual Appeals Policy.

1.6 – Claiming an ‘Exemption’ and ‘Credit Transfer’

An excellent advantage of the QCF qualifications to candidates is the process of ‘Credit Transfers’ and ELN will endeavour to help individuals to take advantage of the ‘Credit Transfer’ process to achieve further qualifications in their industry.

In order to facilitate candidates in the ‘Exemption’ and ‘Credit Transfer’ process, ELN ensure that:

• All qualifications and credit(s) achieved by an individual are registered correctly with the relevant awarding bodies.
• Candidates are made aware of the advantages of these processes for example, saving time, energy and costs while gaining credit(s) for skills and learning they already have.
• We work closely with the relevant awarding body for claiming either ‘Exemption’ or ‘Credit Transfer’ for the candidate.
• All assessment records, previous certification evidence and other records are maintained in a thorough and transparent manner.
• All relevant records are available for inspection by the awarding body when requested for External Verification.
• All the usual stringent Quality Assurance, Internal Verification and Assessment guidelines and procedures are applied to these processes, as equal to any other regular examinations or assessments.
• Our database and electronic systems have been upgraded and updated to provide the flexibility required when dealing with booking and providing results and certification for individual unit(s) and whole qualifications.

In turn the candidates are asked to provide timely, authentic and original certificated evidence of previous qualifications relevant to the unit(s) for which they are applying to be exempted or have credits transferred.

REGISTRATION AND EXAMINATIONS PROCEDURE GUIDANCE FOR INVIGILATORS

1.1 Course Registration

Trainer must ensure that candidates are tested/vetted/interviewed at registration point to ensure they fulfill all relevant course pre-requisites. Each candidate’s details must be verified verbally and by proofs (depending on ID requirements but with at least one photo ID) and recorded on the registration spreadsheet in the format provided by ELN The e-Learning Network. Following details must be verified and recorded: Full name, postal address, email address, contact number, date of birth, ULN (if known). All candidates must be advised about ID’s and resources which will be required to complete the course including the examination requirements before, during and after the course (before exams) by all customer facing staff at relevant contact points e.g. sales / customer services staff, trainers, invigilators. Ideally all SEN or extra support needs of any kind should be dealt with the bookings office at the time of booking the course and payment. However, the trainer should further ascertain to the best of his/her ability that all candidates’ requirements are communicated to the Centre Head Office immediately via email / phone / company’s administration system as soon as s/he becomes aware of any special requirements. Especially for SIA linked qualifications, all candidates must be clearly advised about the ID requirements and availability of suitable documents must be discussed at registration point. The AO up-to-date list will always be available via the documents database on the company’s management system as well as being emailed to the training team / discussed at team meetings, whenever ELN becomes aware that any changes have occurred. If the candidate cannot make available required ID’s by examination day, then that candidate must be dismissed from the course. The candidate can then obtain a refund from Centre Head Office or arrange suitable ID documents and reschedule onto a later course. All ID requirements including the ID checklist are emailed to each candidate at the time of booking but it is the Trainer’s responsibility to ensure the candidates fully understand and can produce correct ID’s at the examination

1.2 Examination Guidelines

Ensure that the papers are secure while not in use. Third parties must not have access to these papers. Ensure candidates with special needs are given full support while remaining within awarding body guidelines which will be made available whenever required. Liaise with the Training or Centre Manager regarding this prior to the date of the examination.

Examples of support we can provide are;

• language support;
• literacy support;
• reading support;
• venue access support.

All written and multiple-choice papers must be completed under examination conditions. Ensure candidates switch off mobile telephones, electronic organisers and computers. Walkman, iPods and similar devices are also to be switched off and secured. All written and multiple choice papers are "closed book" i.e. no books, notes, study aids or publications to be visible or accessible to the candidates unless expressly stated otherwise on the exam paper itself or associated AO guidelines. All candidates must have a clear view of the clock which the invigilator should ensure is showing correct time. Announce the start and finish times of the examination and write these clearly so they are visible to all candidates. Examinations interrupted by fire evacuation, power cuts or other emergency must be aborted. Report any incidents to the Training or Centre Manager as soon as possible, who will arrange a reschedule with the awarding body. Allegations of irregularities and suspected malpractice must be reported to the Training or Centre Manager as soon as possible. A record of this must also be made on the Invigilator reports and the candidate’s examination paper (if applicable).

Following instructions should be given to the candidates verbally and in writing:

• Arrive for your examination 30 minutes before the start time. Bring with you photo identity, eg identity card, passport or driving licence. You cannot sit the examination if you do not have this identity.
• Only use additional material specified for the examination.
• Where dictionaries are permitted, you must only use a standard language dictionary. You must not use an electronic dictionary.
• Do not share question papers or authorised material with other candidates.
• Do not bring or use any unauthorised material, books or notes in the examination.
• Do not bring a mobile phone into the examination room.
• Fill in your full name, candidate number and centre details on the answer book cover before starting the examination. Write clearly in BLOCK CAPITALS.
• Write your answers in blue or black pen. Pencils should only be used for marking multiple-choice test forms and for graphs, charts or diagrams etc.
• Do not use correcting pens, fluid or tape in your answers unless permitted by the syllabus.
• Do not eat or smoke although you may bring in water in a clear bottle with the label removed.
• Do not communicate with, or seek assistance from, any other candidate while in the examination room.
• Do not share any material, calculators or dictionaries with other candidates.
• In an emergency, you may temporarily leave the examination room and be readmitted, although you must be accompanied throughout by a person authorised by the invigilator.
• You may only leave the examination room once the examination has been in progress for at least 30 minutes.
• At the end of the examination, check you have added your candidate details to the front of your script. Remain seated until your answers and the question paper have been collected.
• You must not take the question paper out of the examination room.
• If you break these regulations you may be disqualified from this and other examinations.
• If you have any problems with your computer, you must put up your hand (online tests only).
• If you have any problems with your computer, you must put up your hand (online tests only).

1.3 Examination ID Checks – SIA linked courses

The current Awarding Body ID checklist (available from Training Manager who will ensure that the most updated version is being used at all times) must be displayed on examination day in each classroom where an examination is taking place. All candidates must fulfill complete ID requirements as per the Awarding Body ID Checklist. No exceptions allowed unless the candidate can provide written consent from the Awarding Body in advance of the examination.

TERM AND CONDITIONS OF USE

Introduction

These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and ELN Limited, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately. In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by ELN Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to ELN Limited and accessing the Website in connection with the provision of such services. You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.

Intellectual property and acceptable use

1. All Content included on the Website, unless uploaded by Users, is the property of ELN Limited, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner's prior written permission
2. You may, for your own personal, non-commercial use only, do the following:
1. retrieve, display and view the Content on a computer screen
3. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of ELN Limited.
4. You acknowledge that you are responsible for any Content you may submit via the Website, including the legality, reliability, appropriateness, originality and copyright of any such Content. You may not upload to, distribute or otherwise publish through the Website any Content that (i) is confidential, proprietary, false, fraudulent, libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, infringing on intellectual property rights, abusive, illegal or otherwise objectionable; (ii) may constitute or encourage a criminal offence, violate the rights of any party or otherwise give rise to liability or violate any law; or (iii) may contain software viruses, political campaigning, chain letters, mass mailings, or any form of "spam." You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any content. You may not upload commercial content onto the Website.
5. You represent and warrant that you own or otherwise control all the rights to the Content you post; that the Content is accurate; that use of the Content you supply does not violate any provision of these terms and conditions and will not cause injury to any person; and that you will indemnify ELN Limited for all claims resulting from Content you supply.

6. Prohibited use

7. You may not use the Website for any of the following purposes:
1. in any way which causes, or may cause, damage to the Website or interferes with any other person's use or enjoyment of the Website;
2. in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
3. making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

8. Registration

9. You must ensure that the details provided by you on registration or at any time are correct and complete.
10. You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.
11. We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.
12. You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect any statutory rights.

13. Links to other websites

14. This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of ELN Limited or that of our affiliates.
15. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.
16. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

17. Privacy Policy and Cookies Policy

18. Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. To view the Privacy Policy and Cookies Policy, please click on the following: www.eln.co.uk/policies/privacy-policy and www.eln.co.uk/policies/cookies-policy.

19. Availability of the Website and disclaimers

20. Any online facilities, tools, services or information that ELN Limited makes available through the Website (the Service) is provided "as is" and on an "as available" basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. ELN Limited is under no obligation to update information on the Website.
21. Whilst ELN Limited uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.
22. ELN Limited accepts no liability for any disruption or non-availability of the Website.
23. ELN Limited reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

24. Limitation of liability

25. Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
26. To the extent that the Website and Content are provided free of charge, we will not be liable to you for any loss or damage of any kind.
27. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
28. To the maximum extent permitted by law, ELN Limited accepts no liability for any of the following:
1. a. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
2. b. loss or corruption of any data, database or software;
3. c. any special, indirect or consequential loss or damage.

29. General

30. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
31. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.
32. These terms and conditions together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
33. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.
34. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
35. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
36. These terms and conditions will be governed by and interpreted according to English law. All disputes arising under these terms and conditions will be subject to the exclusive jurisdiction of the English courts.
37. 
    

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http://lavasoft.com/products/ad_aware_personal_security.php?lang=en http://www.safer-networking.org/dl/ http://www.webroot.com/gb/en/

4. Policy updates & contacting us

This is a snapshot of how we use cookies today; we may change this Cookies Policy if we change our use of cookies over time. We would love to hear your questions, concerns, and feedback about this policy. If you have any suggestions for us, feel free to let us know by contacting our Help Desk at https://help.change.org/ or writing to the following address: Change.org, Inc. Privacy Officer 548 Market Street Private Mailbox #29993 San Francisco, CA 94104-5401 USA Thanks for supporting change in your community - we can't wait to see what you'll change next!

POLICY STATEMENT

The e-Learning Network will treat all employees with dignity and respect and will provide an environment for learning and working that is free from unlawful discrimination, harassment, bullying and victimisation. ELN is committed to an Equal Opportunities Policy and recognises the importance and value of Diversity. We recognise our social, moral and statutory duty to admit and employ people with disabilities, and will do all that is practicable to meet this requirement responsibility. ELN wishes to be an organisation that is recognised by the community for good employment and learner opportunities. We want individuals who apply to ELN to be confident that they will receive fair treatment and be considered on their ability to do the job. ELN's employment policies aim to ensure that people with disabilities receive treatment that is fair, equitable and consistent with their skills and abilities. Similarly, we admit students to the available places on its courses based on their academic ability and motivation, whilst recognising the particular achievements of disabled students who have reached this stage. ELN will make every effort, if an existing employee becomes disabled, to re-train and retain them wherever practicable. ELN is committed to providing relevant training on disability and involves disabled people and interested parties via the Disability Action Committee, in policy implementation and evaluation.